FAQ's
ORDERING & PAYMENT
Q: Is Cash on Delivery available?
A: Yes! COD is available across India on all orders.
Q: What payment methods do you accept?
A: We accept UPI, Credit Card, Debit Card, Net Banking, and Cash on Delivery.
Q: Is it safe to shop on your website?
A: Absolutely! Our website uses SSL encryption and 100% secure payment gateways.
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SHIPPING & DELIVERY
Q: How long does delivery take?
A: Orders are delivered within 5β7 business days across India.
Q: Do you ship across all of India?
A: Yes! We ship to every city, town and village across India.
Q: How do I track my order?
A: Once shipped, you receive a tracking link automatically via SMS and email.
Q: What is the free shipping minimum?
A: Free shipping on all prepaid orders. COD orders may have a small delivery charge.
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RETURNS & REFUNDS
Q: What is your return policy?
A: We require unboxing video for any issues. Exchange will happen only if the product is damaged or wrong product is recieved. Product must be unused and in original packaging.
Q: How do I start a return?
A: WhatsApp us at +91 70213 23143 or email support@ammairajewelz.com with your order number and reason for return.
Q: When will I receive my refund?
A: Refunds are processed within 5β7 business days after we receive the returned product.
Q: What if my product arrives damaged?
A: Please WhatsApp us within 24 hours of delivery with a photo of the damage and the unboxing video. We will replace it immediately.
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PRODUCTS
Q: What material is used in your jewellery?
A: We use premium American Diamond (Cubic Zirconia), Kundan stones, and gold/silver/
rose gold polish base metals. it is a Brass metal.
Q: How long will the jewellery last?
A: With proper care, our jewellery lasts 1β2 years easily.
Q: How do I care for my jewellery?
A: Store in a dry pouch, avoid water and perfume contact, clean with a soft dry cloth.
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CONTACT US
Q: How can I reach you?
A: WhatsApp: +91 70213 23143
Email: support@ammairajewelz.com
We respond within 24 hours β always!
